What Is Human Handoff in Chatbots?
Human handoff is the process of transferring a chatbot conversation to a live human agent when the AI cannot or should not continue alone. Okidoki.chat detects situations that need a human — complex negotiations, sensitive issues, or explicit requests — and notifies your team instantly via push notification, email, or web alert. The agent joins with full conversation context so the visitor never has to repeat themselves.
When Does Handoff Trigger?
Handoff triggers when a visitor explicitly asks for a human, when the AI detects a topic outside its knowledge, or when a conversation reaches a configurable complexity threshold. You can also set handoff rules based on lead score or ICP profile.
How Agents Are Notified
Okidoki.chat sends push notifications to the mobile app (iOS/Android), browser alerts to the web dashboard, and optional email notifications. Agents can respond from whichever device is most convenient.
Full Context Transfer
When an agent takes over, they see the complete conversation history, extracted ICP data, lead score, and any relevant visitor details. The AI also provides a summary of the conversation so far, so the agent is fully briefed in seconds.
AI Resumes After Handoff
After the human agent finishes, the AI can resume handling future messages from that visitor. The conversation remains in a single thread, maintaining continuity for both the visitor and your team.
Frequently Asked Questions
Can I disable human handoff?
Yes. You can configure the AI to handle all conversations without ever escalating to a human.
Is there a mobile app for handling handoffs?
Yes. Okidoki.chat has a full-featured mobile app for iOS and Android with push notifications for handoff requests.
Does the visitor know they are being transferred?
A brief message lets the visitor know a team member is joining, keeping the experience transparent.
How fast is the handoff?
Notifications are sent in real time. The speed depends on how quickly your agent responds.
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